Frequently Asked Questions

Everything you need to know about your Selenichast experience.

How long does shipping take?

Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned.

Are your jewelry pieces hypoallergenic?

Yes, our jewelry is crafted using high-quality materials like S925 sterling silver and 14k-18k gold plating, designed to be safe for sensitive skin.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.

How should I care for my Selenichast jewelry?

To maintain its shine, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place, preferably in the provided jewelry pouch.